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On Orders Over £25.00

TERMS/CONDITIONS & PRIVACY POLICY 

HOW TO BUY-
Select your purchases in correct size/colour and amount req- add to basket-you do not have to have a pay- pal account- just a valid e mail address and an accepted credit or debit card  when completing checkout once our secure ssl checkout system  has taken all your details do not close browser- always return to the metaledz.net  ekm powershop- this then informs our system the order has been processed. All order must be placed via the website - we have no facility to take orders over the phone - thanks

Large Orders- if you are purchasing 5 or more items please contact us
before placing your order for a postage quote we can provide cheaper postage for larger orders placed 

Postage -items ordered before 2pm Mon-Fri are dispatched same day -
orders received after 2pm Fridays will be dispatched next working day (monday) 
We aim to process all orders within 24 hours - if for any reason your order will take longer we will contact you and advise on any delay to your order .

Items under £5 in value are posted royal mail first class with proof of postage 

Items over £5 in value are posted either royal mail first class recorded delivery or Hermes tracked and traced service depending on weight and number of items ordered-
*Some larger items are not available worldwide due to prohibitive cost of shipping * 
* We reserve the right to alter postage method *

Returns:- any item can be returned to us within 30 days of purchase - providing the item is in original packaging and/or condition -the cost of return shipping is to be paid by the customer  before a full refund is  issued - returns must be addressed to -Metaledz Mail Order (returns) 
21 worle court -weston super mare north somerset bs22 6ud

any item damaged or faulty may be returned - please contact us via email or phone BEFORE returning the item to advise us of the fault and intention to return an item- 
WITHIN 7 WORKING DAYS  - all packing notes and invoices must  be returned with the item(s) being returned 
if we can cannot replace the item purchased with exact replacement  a full refund will be issued 

*due to health regulations earrings cannot be returned or exchanged *

Links-All external links to other websites are separate from Metaledz - we are not responsible for any issues  / items ordered from external websites linked on our pages .

please contact us if you have any questions or queries -admin@metaledz.net


 

PRIVACY POLICY

Metaledz Mail Order/Purple Rose Gifts fully comply with the guidelines issued by the ICO (Information Commissioner’s Office).We hold a valid I.C.O certificate z9820937- These include the General Data Protection Regulations 2018 (GDPR). The information below gives full information of how we treat any of the data you supply to us.

WHO WE ARE

We are Metaledz Mail Order/Purple Rose Gifts and our website address is:

https://metaledz.net

WHAT INFORMATION DO WE COLLECT

Information generated by transactions on our website. This could include:-

Name

User Name

Address

Email

Telephone Number

Details of Your Order

(Some of these categories are optional).

WHAT DO WE DO WITH THIS INFORMATION

The information you supply is essential in processing your purchase transaction. There may be times when we have to contact you to confirm details of your order, and any particular requests you have made regarding delivery etc.

Legally, to comply with HMRC requirements, we retain information for our own record-keeping.

COOKIES

We use Cookies on our site.

Cookies can enhance your visit, and can inform us about the customer experience. They can help with our analysis of our website and can suggest improvements we can make to it.

Cookies do not give us any access to your computer or any information about you.

 

SECURITY

We take the security of our website and our user’s information very seriously.

Metaledz Mail Order website has an SSL Certificate. If you look at the url in the top bar of the website, you will notice the padlock symbol, which indicates that the site is secure to use. We also have the prefix https on our web address.

The SSL feature ensures that there is an encrypted connection. This means that all data passing between the website and the user’s browser remains private and secure.

WHO WE SHARE YOUR DATA WITH

We will only share customer information when this essential for the fulfilling of orders or sending newsletters.

The companies we use are:-

PayPal – We use PayPal for any payment transactions made on our website. We do not have access to any of your financial information. Click on this link for PayPal’s Privacy Policy.

MyHermes – This is the courier of our choice. When we arrange for delivery of your order, we have to supply your name, address and email. The latter is used to inform you of tracking information. Click on this link for MyHermes’ Privacy Policy.

We never share your information with anyone else.

CONTROLLING YOUR PERSONAL INFORMATION

With the introduction of GDPR, you will have much more control over any personal data we hold.

You have the right to contact us and request the following:-

The Right of Access. Upon your request we will provide a copy of any information we hold.

The Right of Rectification. If any information is incorrect, then we will amend it at your request.

The Right of Erasure. We hope that you trust us with your information. However, if there is a problem with us holding it, then we will consider a request to delete it.

For all of these requests, please email us on admin@metaledz.net. Before we release any personal information we will need proof of your identity. We will notify you of what is needed when a request is made.