HOW TO BUY- Select your purchases in correct size/colour and amount req- add to basket-you do not have to have a pay- pal account- just a valid e-mail address and an accepted credit or debit card when completing checkout once our secure SSL checkout system has taken all your details do not close browser- always return to the metaledz.net ekm powershop- this then informs our system the order has been processed. All orders must be placed via the website - we have no facility to take orders over the phone - thanks
Large Orders- if you are purchasing 5 or more items please contact us before placing your order for a postage quote we can provide cheaper postage for larger orders placed
Postage - items ordered before 2 pm Mon-Fri are dispatched same day - orders received after 2 pm Fridays will be dispatched next working day (Monday). We aim to process all orders within 24 hours - if for any reason your order will take longer we will contact you and advise on any delay to your order.
Items under £5 in value are posted Royal Mail first class with proof of postage.
Items over £5 in value are posted either Royal Mail first class recorded delivery or Hermes tracked and traced service depending on weight and number of items ordered.
*Some larger items are not available worldwide due to the prohibitive cost of shipping.*
*We reserve the right to alter postage method.*
Returns: Any item can be returned to us within 30 days of purchase - providing the item is in original packaging and/or condition - the cost of return shipping is to be paid by the customer before a full refund is issued - returns must be addressed to - Metaledz Mail Order (returns)
21 Worle Court - Weston Super Mare, North Somerset, BS22 6UD.
Any item damaged or faulty may be returned - please contact us via email or phone BEFORE returning the item to advise us of the fault and intention to return an item - WITHIN 7 WORKING DAYS - all packing notes and invoices must be returned with the item(s) being returned. If we cannot replace the item purchased with an exact replacement, a full refund will be issued.
*Due to health regulations, earrings cannot be returned or exchanged.*
Links- All external links to other websites are separate from Metaledz - we are not responsible for any issues/items ordered from external websites linked on our pages.
Metaledz Mail Order/Purple Rose Gifts fully comply with the guidelines issued by the ICO (Information Commissioner’s Office). We hold a valid I.C.O certificate z9820937- These include the General Data Protection Regulations 2018 (GDPR). The information below gives full information on how we treat any of the data you supply to us.
WHO WE ARE
We are Metaledz Mail Order/Purple Rose Gifts, and our website address is: https://metaledz.net
WHAT INFORMATION DO WE COLLECT
Information generated by transactions on our website. This could include:-
WHAT DO WE DO WITH THIS INFORMATION
The information you supply is essential in processing your purchase transaction. There may be times when we have to contact you to confirm details of your order and any particular requests you have made regarding delivery, etc. Legally, to comply with HMRC requirements, we retain information for our own record-keeping.
We take the security of our website and our users' information very seriously. Metaledz Mail Order website has an SSL Certificate. If you look at the URL in the top bar of the website, you will notice the padlock symbol, which indicates that the site is secure to use. We also have the prefix https on our web address. The SSL feature ensures that there is an encrypted connection. This means that all data passing between the website and the user’s browser remains private and secure.
WHO WE SHARE YOUR DATA WITH
We will only share customer information when this is essential for the fulfilling of orders or sending newsletters. The companies we use are:
We never share your information with anyone else.
CONTROLLING YOUR PERSONAL INFORMATION
With the introduction of GDPR, you will have much more control over any personal data we hold. You have the right to contact us and request the following:
The Right of Access. Upon your request, we will provide a copy of any information we hold.
The Right of Rectification. If any information is incorrect, then we will amend it at your request.
The Right of Erasure. We hope that you trust us with your information. However, if there is a problem with us holding any information, you have the right to request its removal.
The Right to Complain. If there is any issue with how we hold your data, you have the right to complain to the ICO, the UK authority that deals with data protection.
What Do We Need from You
For all of these requests, please email us at firstname.lastname@example.org. If you are contacting us to request a copy of the information we hold, we will require proof of identity before proceeding with your request. We will inform you of what will be required when you make contact with us.